Service Policies, Privacy, Website Terms & Conditions

VMS Service Policies:

1. Rates & Billing

  1. We will provide the following information to our clients before rendering services:
    1. Our hourly billable rates for technical consulting, client training, or problem-solving-related appointments,
    2. Packaged service prices,
    3. Group training rates,
    4. Parts-procurement surcharges, i.e. 10% of total after-tax parts purchases,
    5. Membership subscription offerings,
    6. …or any other rate information about our offerings.
    7. Reference to these Service Policies, i.e. http://myv.ms/vmspolicies
  2. We will charge clients for:
    1. Services rendered during regular on-site, in-person billable appointment times,
    2. Prearranged remote support, remote training, or remote project work, usually billed at a reduced hourly rate, depending on client requests,
  3. We won’t charge clients for:
    1. An initial evaluation of client technical problems, and/or potential client-relationship development,
    2. Technical research relating to rendering services, when research is performed outside regular on-site, in-person billable appointment times,
    3. Time to book appointments, meetings, or group services.
    4. Immediate technical problems relating to work covered in billable appointment times; up to two weeks past the appointment date. Please note: we reserve the right to make these support judgement calls, i.e. supporting existing problem-solving, vs. solving new problems.

 

2. Information Gathering

In order to perform services for clients, we require that the following information be shared with us in advance of an appointment:

  1. Street address(es) for the site(s) where requested services will be rendered,
  2. Telephone number(s) where client can be reached,
  3. Email address of a client’s primary point of contact, where appointment documentation, invoices, and support communications may be directed.

We might also need to gather information about our clients and their systems, such as:

  1. External IP addresses of client internet service accounts, but only if/when necessary to perform services,
  2. Third-party service account information, (i.e. internet service provider, television service provider, telephony service provider) in order to perform consulting services on behalf of our clients, i.e. when interacting with these third parties,
  3. General system-access information, such as usernames and passwords, in order to “log in” and perform requested consulting services on Windows PCs, Apple Macintosh PCs, Apple iPhone, Apple iPad, Apple iPod Touch, Blackberry, Android, PVRs/DVRs, surveillance and security equipment, network hardware/software configuration, and so on.

We do not store usernames and passwords for client’s systems unless explicitly requested by our clients.

If/when we have been explicitly asked to store usernames and passwords on behalf of our clients, we are not obligated to release these credentials to unauthorized users (i.e. friends, relatives, family members) unless ordered to do so by a court of law. We may choose to make exceptions to this policy on a case-by-case basis.

We will never publish, share, or sell client information to anybody, ever! For more details, please see our Privacy Policy below.

 

3. Client Followup

  1. We will follow up with clients regarding our appointments and/or meeting times, within two to five weeks from the last appointment date. (Typically we follow up within 1-4 days.)
  2. Within this followup timeframe, we will render an invoice for billable hours, packaged services, and/or parts, including parts procurement surcharges.
  3. We deliver invoices by email, as .PDF files for compatibility, and for your viewing convenience.
  4. We do not typically print and/or mail invoices, unless under special circumstances (i.e. prompted by poor electronic communication, or otherwise as requested by a client.) We’d like to continue operating as paper-free as humanly possible!

 

4. Client Relationship Discretion

  • We reserve the right to refuse service and related communication, wherever and whenever we feel that the communication is inappropriate, libellous, profane, harassing, illegal, etc.
  • We reserve the right to refuse service and related communication, when a client has an overdue unpaid invoice from 60 days or more since the date of invoicing.

 

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will not sell personal information to any 3rd parties, for any purposes whatsoever, other than when explicitly requested by our clients.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

 

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on voratta Media Systems’ web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. Modify or copy the materials;
    2. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. Attempt to decompile or reverse engineer any software contained on voratta Media Systems’ web site;
    4. Remove any copyright or other proprietary notations from the materials; or
    5. Transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by voratta Media Systems at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on voratta Media Systems’ web site are provided “as is”. voratta Media Systems makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, voratta Media Systems does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall voratta Media Systems, it’s partners, affiliates, or suppliers, be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on voratta Media Systems’ Internet site, even if voratta Media Systems or a voratta Media Systems authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on voratta Media Systems’ web site could include technical, typographical, or photographic errors. voratta Media Systems does not warrant that any of the materials on its web site are accurate, complete, or current. voratta Media Systems may make changes to the materials contained on its web site at any time without notice. voratta Media Systems does not, however, make any commitment to update the materials.

6. Links

voratta Media Systems has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by voratta Media Systems of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

voratta Media Systems may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to voratta Media Systems’ web site shall be governed by the laws of the Province of British Columbia without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

 

If you have any questions relating to our Service Policies, Website Terms and Conditions, or Privacy Policy, please don’t hesitate to contact us.